Repair Ticket Entry

We're pleased to announce that you can pre-pay for your repair with a Credit Card or PayPal. Please note that in most cases, you are paying for the minimum bench rate, and additional charges may apply after equipment evaluation.

User Account

A website user account is now required.

If you already have an account, please click here to login first.
If you do not have a website account, use the form below to create an account.

Username*

Password*

Enter Password Confirm Password

Welcome back ! Since you are logged in, we're going to auto-fill your contact information. You may override the information for this ticket by editing below. This will NOT update your stored account. You can update your profile here.

Client Details

Company

Name*

First Last

Billing Address*

Street Address Address Line 2 City State ZIP Code

Return Address*

Same as Billing Address

Daytime Phone*

Cell Phone

Email*

Enter Email Confirm Email

Repair Handling

Is this a warranty repair?

Yes
No
Don't Know

Please be aware that warranty claims only cover manufacturer defects. For details, consult the warranty documentation for your product.

If the problem is found to not be covered under the manufacturer's warranty, our standard rates will apply. If the repair is not covered under warranty and you choose to not have the unit repaired, a $65 diagnosis fee will apply.

A dated receipt showing the unit's serial number is required for all warranty repairs. If you have an electronic copy, it may be attached and uploaded at the bottom of this form.

Payment Method*

Pay Now with Credit Card
Pay Now with PayPal
Pay Later (In-Person, By Phone, Credit Card, Check, Money Order)
Warranty Repair (Attach Purchase Receipt)

Enter your credit card information below. The expiration and CVC fields are on the right side of the text box below.

Credit Card*

Card Details

Cardholder Name

If you can pay now, please select one of the Pay Now options. Use this Pay Later option only if one of the listed method applies. Note that we may not begin your repair until payment is received.

PO or Reference Number

If you have a PO or Reference Number you would like to associate with this Repair Request, please enter it here.

How are you getting the equipment to us?*

Drop-off
Ship-in
BEL Pick-up

We will bill a pickup fee based on your location.

How are we getting the equipment back to you?*

Pick-up
Return Ship
BEL Delivery

Since we don't know the size and weight of your item, we will bill you return shipping after completion. Alternatively, you may include a return shipping label and no additional handling or shipping fees will be charged.

We will bill a delivery fee based on your location.

Equipment Details

We require a separate ticket to be submitted for each item, even if you have multiple items that are the same model and have the same problem.

Manufacturer*

If brand is not in list, please select OTHER.

Is this a BSS Audio Soundweb Original "Green" (sw9008iis, sw9016, sw9026, sw9088iis, sw9010, sw3088)?*

YES
NO

If YES, we will bill the required $360 pre-authorization amount for any repair. If only standard updates are required, we will issue a refund or credit. If NO is selected, and additional repairs are required, we will bill the balance. This may delay repairs.

Other Manufacturer*

If above is marked OTHER, specify the brand below.

Model*

Coupon Code?

Estimated Repair Total

$0.00

This does NOT include return shipping if required. We recommend you include a pre-paid return label. Otherwise, we will invoice you the return shipping amount upon completion.

Serial Number*

If S# is not legible or if you can't find it, enter NONE.

Problem Description*

In a few words, briefly describe the problem.

Please Check All That Apply